We stopped trying to convince customers and got triple the results
One small thing changed my B2B marketing work in a big way. About five years ago, someone sent me a video on a Tulsa, Oklahoma business that changed the entire way I approach sales and marketing. The first thing that caught my attention was that Mother Teresa had publicly endorsed the business. “ Wait,” I thought. “Mother Teresa endorses businesses?” The second was that the CEO got nominated for a Nobel Peace Prize. This amazingly compassionate company? A collections agency. Yes, you read that right. I was shocked. How helping drives better results The CEO of the company, CFS2 , had decided to rethink the collections agency, business model. Instead of browbeating debtors, they decided to offer free services to help their customers pay their bills by renegotiating their debt, helping them find jobs, and getting them back on their feet. It was revolutionary and straightforward. You can’t get money from a customer who has none, so how might we help them do better financially? Here’s the...